Privacy Policy
Thank you for choosing Eli Crafts! We prioritize the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and protect your data when you engage with our services, including through our website, social media platforms, and any other channels where we interact with you.
1. Information We Collect
We collect personal information necessary to provide our products and services, primarily:
- Contact Information: such as your name, shipping address, phone number, and email address, used solely for processing and delivering your orders.
- Order Information: details of the products you purchase, necessary for transaction processing.
- Payment Information: Since we only offer Cash on Delivery (COD), we do not collect or store any bank or credit card information.
2. How We Use Your Information
Eli Crafts uses the information we collect in the following ways:
- Order Fulfillment: to process, manage, and deliver your order.
- Customer Support: to respond to any inquiries, issues, or questions regarding our products or services.
- Service Improvement: to help us improve our offerings based on your feedback and interactions.
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We only share your information with third parties when necessary to fulfill your orders (e.g., shipping companies) or if required by law.
4. Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to any inaccuracies in your personal information.
- Request deletion of your personal information, subject to legal and contractual limitations.
To exercise these rights, please contact us using the information below.
6. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
7. Contact Us
If you have questions or concerns regarding our privacy practices, please contact us at: [email protected]