Return and Refund Policy
Thank you for shopping with Eli Crafts! We want you to be completely satisfied with your purchase. This Return and Refund Policy outlines the conditions for returns, exchanges, and refunds on orders placed with us. Please review it carefully.
1. Return Policy
If you receive an item that is damaged, defective, or incorrect, you may request a return or exchange within 7 days of receiving your order.
-
Eligibility for Return: To be eligible for a return, the item must be unused, in the original packaging, and in the same condition as when it was received. Proof of purchase (such as an order confirmation or receipt) is required.
-
Non-Returnable Items: Custom-made or personalized products, clearance items, and items marked as “final sale” cannot be returned or exchanged.
2. Return Process
-
Request a Return: Contact us within 7 days of receiving the item to initiate a return or exchange. Please provide your order number, details of the item, and the reason for the return.
-
Return Approval: Once we approve the return, we will provide you with instructions for the pickup or return process.
-
Return Pickup: Since we only offer Cash on Delivery (COD), we will coordinate a pickup of the item. Our team will confirm the details with you.
3. Refund Policy
If your return is approved, we will process a refund or exchange as follows:
-
Refund Method: Refunds are provided in cash upon item pickup or as per specific arrangements agreed upon.
-
Exchange Option: If you prefer an exchange, we will replace the item with an identical or similar product, subject to availability.
-
Refund Timeline: Refunds are typically processed within 5-7 business days after the item is returned and inspected.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as quickly as possible.
5. Contact Us
For any questions or to initiate a return or refund, please reach out to us at: [email protected]