elicrafts

Shipping Policy

Shipping Policy

Thank you for shopping with Eli Crafts! This Shipping Policy outlines our shipping process, estimated delivery times, and related details to help you understand how we handle your order. Please read carefully.

1. Order Processing Time

  • Processing Time: All orders are processed within 1-2 business days of order confirmation.
  • Order Confirmation: Upon confirming your order, you will receive a confirmation email or SMS with details of your order.

2. Shipping Method and Costs

  • Shipping Method: We offer standard delivery for all orders.
  • Shipping Costs: Shipping charges, if applicable, will be calculated and displayed at checkout. This amount will be included in your total amount due at delivery.

3. Delivery Timeline

  • Estimated Delivery Time: Delivery usually takes between 5-7 business days after order processing, depending on your location. Rural or remote areas may take slightly longer.
  • Delivery Notifications: You will be notified via email or SMS once your order is out for delivery.

4. Cash on Delivery (COD) Payment Only

  • Payment Method: We accept only Cash on Delivery (COD). This means you will pay for your order in cash when it arrives. Please ensure you have the exact amount ready, as delivery agents may not have change.

5. Delivery Attempts and Rescheduling

  • Delivery Attempt: Our delivery partner will make up to two delivery attempts. If you are unavailable, they will contact you to arrange a suitable time.
  • Undelivered Orders: If delivery cannot be completed after multiple attempts, the order may be canceled, and you will need to reorder if you still wish to purchase the items.

6. Delivery Issues and Delays

We aim to deliver within the estimated timeframe; however, delays may occur due to unforeseen circumstances such as extreme weather, holidays, or other factors beyond our control. We will keep you informed of any delays and work to resolve any delivery issues.

7. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us at: [email protected]