Terms and Conditions
Welcome to Eli Crafts! By placing an order or using our website and services, you agree to comply with the following terms and conditions. Please read them carefully. If you do not agree with these terms, you should not use our services.
1. Overview of Services
Eli Crafts offers a variety of DIY crafting products available for purchase exclusively through our website. Orders placed with Eli Crafts are subject to these Terms and Conditions, including our Cash on Delivery (COD) payment method.
2. Eligibility
By placing an order, you confirm that:
- The information provided for the order is accurate and complete.
- You understand and agree to abide by these Terms and Conditions.
3. Ordering and Payments
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Order Process: Once you have selected your products and entered your delivery information, you will receive an order confirmation email. Please ensure that all provided information is correct before confirming the order.
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Cash on Delivery (COD) Only: We exclusively offer Cash on Delivery as the payment method. This means that all payments must be made in cash directly to the delivery agent at the time of product delivery. No other payment methods (credit card, online payment, etc.) are accepted.
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Order Confirmation: An email or SMS confirming your order will be sent to the contact details provided. This confirmation is an acknowledgment that we have received your order but does not guarantee product availability.
4. Delivery and Shipping
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Delivery Time: Estimated delivery times vary based on location and availability. You will be notified of the expected delivery date at the time of order confirmation.
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Shipping Costs: Shipping fees, if applicable, will be communicated to you at checkout. These fees are included in the total order cost, payable upon delivery.
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Delivery Attempt: If you are not available to receive the order, our delivery partner will contact you to reschedule. Failure to complete the delivery after multiple attempts may result in order cancellation.
5. Returns and Refunds
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Return Policy: Items may be eligible for return if they are damaged, defective, or incorrect. Please contact us within 7 days of delivery to request a return or exchange.
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Refunds: Refunds will only be processed for items that meet our return criteria. For eligible returns, refunds will be provided in cash at the time of item pickup or as per specific arrangements.
6. Product Descriptions and Availability
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Product Descriptions: We strive to provide accurate information about our products, including images, descriptions, and specifications. However, actual product appearance may vary slightly due to lighting, display settings, and other factors.
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Product Availability: All orders are subject to stock availability. If a product is unavailable after order confirmation, we will notify you and provide options to either wait for restocking or cancel the order.
7. Limitation of Liability
Eli Crafts is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services, products, or website. Our maximum liability to you will not exceed the total price of the items ordered.
8. Intellectual Property
All content on the Eli Crafts website, including text, graphics, logos, images, and software, is the property of Eli Crafts and protected by applicable copyright and trademark laws. Unauthorized use of our content is prohibited.
9. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after any modifications constitutes acceptance of the new terms.
10. Governing Law
These Terms and Conditions are governed by the laws. Any disputes arising under these terms will be resolved exclusively in the courts
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us at: [email protected]